Customer Support Executive - Airlines Industry Job at Two95 International Inc., Malaysia

cnV2SWlpVGFrWGxCN1diMWFmZVRmZnFFU1E9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

End to end airline operation - Work Environment - 24*7

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24/7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries

  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

  • To be able to deal with customers and meet customer requirements

Requirements

Personal style enablers

  • Should have a good standard of both Spoken and written English.

  • Needs to be a team player with a positive attitude.

  • Should be adaptable to change.

  • Needs to display confidence and the ability to sell a given product.

  • Extrovert with a customer service mind se

Benefits

  1. KPI Incentive (monthly)

  2. Transport Allowance is provided

  3. 18 days of Annual Leave

  4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

  5. Dental Coverage @ RM500 per year

  6. Rewards & Recognition (Awards & Gifts)

Job Tags

Shift work, Night shift, Sunday, Day shift,

Similar Jobs

TripleTen

Remote Growth Data Analyst Job at TripleTen

 ...environment. Were looking for passionate analyst to help the team set up experiments and...  ...Identify growth opportunities through data analysis Monitor conversion funnels...  ...metrics What we can offer you ~100% remote work, with flexibility and work-life balance... 

ADAIR CONCEPTS

Dishwasher Job at ADAIR CONCEPTS

 ...Location) As a dishwasher, you will be responsible for cleaning all prep equipment, silverware, glassware and dishes according to sanitation requirements. You'll be responsible for keeping the dish pit organized and assist the kitchen in keeping the line and prep areas... 

Adecco US, Inc.

Material Handler Job at Adecco US, Inc.

Calling all Material Handlers!Pay Rate - $13.50- $14.85Full and Part Time Openings AvailableShifts available: 7am-3...  ...hiring entry-level employees to fill positions with CTDI. No experience is required. Training will be provided.CTDI is a family-owned full-service... 

Stage 4 Solutions Inc

QA Label Control Specialist- Pharma (Onsite- Summit, NJ) Job at Stage 4 Solutions Inc

 ...Control Specialist- Pharma (Onsite- Summit, NJ) for a global pharmaceutical client. You will be responsible for supporting site Label Control...  ...process, procedures, and responsibilities for achieving quality policies and objectives. This is a 40-hour per-week, 6-... 

Healthcare Recruitment Counselors

Physiatrist / Physical Medicine and Rehab (PM&R) Physician Wathena KS (40 miles N of Kansas City) Job at Healthcare Recruitment Counselors

Physiatrist / Physical Medicine and Rehab (PM&R) Physician Wathena KS (40 miles N of Kansas City) Part time or Full time We are looking for a Physiatrist / Physical Medicine and Rehab (PM&R) Physician to join our well-established group in Kansas about 40 miles North...