As a Customer Service Representative, you will be tasked with managing complex customer inquiries and resolving issues. This role necessitates exceptional problem-solving capabilities, adeptness in managing escalations, and a comprehensive understanding of the company's products, customers, and services.
Responsibilities:
- Respond to calls from customers inquiring about routine and frequently asked questions, while providing information regarding appropriate policies, procedures, contact details, and additional services.
- Maintain a high level of efficiency during periods of elevated call volume, ensuring exemplary customer service at all times.
- Adhere to established policies and procedures to guarantee the highest standards of accuracy, timeliness, and efficiency in handling calls and entering data.
- Escalate unresolved matters to the appropriate departments for further resolution.
- Process and enter customer orders, confirm order logistics, and provide assistance related to customer service inquiries.
- Develop an understanding of customers' accounts and sustain order frequency through phone and electronic correspondence.
- Recommend product bundles and suggest products to both new and existing customers to enhance average sales figures.
- Cultivate knowledge of the company's product offerings, industry terminology, and organizational operations.
- Collaborate with and provide support to outside sales representatives.
Requirements:
- Excellent communication and listening skills.
- Proficiency in Microsoft Word.
- Strong customer orientation with the ability to adapt and respond to varying types of personalities.
- A high school diploma or higher is required.
Benefits:
- Comprehensive health insurance coverage.
- Paid time off.
- Vision insurance options.
- Health savings account alternatives.
- Dental insurance.
- Flexible spending accounts.
- Life insurance policies.
- Paid holidays.
- Opportunities for remote work.
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