Job Description

Prolific Evolutions, a dynamic sales firm in Melville, NY, is a key player dedicated to providing exceptional sales experiences and customer support for AT&T’s home and wireless solutions. We are actively seeking a customer-focused AT&T Retail Event Sales Representative to be the welcoming face and reliable resource for our clients at vibrant retail events.

As an AT&T Retail Event Sales Representative, you will act as the primary link between our brand and its customers. In this role, you’ll execute customer-facing sales campaigns, provide event support, handle service-related issues, and help with product choices, ensuring a smooth and customer-driven sales experience every time. Your ability to establish rapport, communicate clearly, and resolve problems quickly will be essential in building trust, creating long-lasting customer relationships, and driving sales. 

Who We Are: We pride ourselves on building strong connections, not just with our customers, but within our team. We foster an energetic and collaborative environment where dedication to customer satisfaction is paramount. We are committed to empowering our team members with the training, tools, and mentorship needed to excel, ensuring everyone has the opportunity to grow professionally and contribute significantly to our mission of delivering top-tier telecommunications service.

What Will I Be Doing As An AT&T Retail Event Sales Representative?

• Engage directly with customers in a retail event setting to drive sales for AT&T
• Establish genuine connections with prospective customers and use consultative skills to determine need and recommend AT&T products best suited to their lifestyle
• Actively listen to customer inquiries, concerns, and issues, providing clear, concise, and accurate information on products, services, and accounts
• Educate customers on product features, usage tips, and available upgrades to maximize their AT&T sales experience
• Process sales orders and documentation accurately and efficiently, maintaining high data integrity within our systems
• Handle customer complaints and disputes professionally and empathetically, aiming for swift and satisfactory resolution
• Maintain comprehensive, up-to-date knowledge of all AT&T’s products, services, current promotions, and company policies
• Represent the AT&T brand with the highest level of professionalism and a consistently positive, helpful demeanor
• Consistently strive to achieve individual and team customer satisfaction metrics and service quality standards
• Contribute to maintaining an organized, welcoming, and efficient retail event environment

What Do I Need to Bring To The Table As An AT&T Retail Event Sales Representative?

• High School Diploma or GED required
• 0-2 years of experience in customer service, retail, hospitality, or any public-facing role where support and communication were key
• Excellent verbal communication and interpersonal skills, with a friendly, patient, and empathetic approach
• Strong active listening abilities to truly understand customer needs and provide tailored assistance
• A proactive and positive problem-solving mindset, capable of thinking on your feet to resolve customer issues
• High level of empathy and a genuine desire to help and delight customers
• Basic computer literacy and comfort with learning Point of Sale (POS) systems and customer relationship management (CRM) software
• Strong organizational skills and attention to detail for accurate record-keeping and transaction processing
• Reliable, punctual, and flexible to work retail hours, including evenings, weekends, and holidays

Earn an hourly wage with unlimited upside - commissions are uncapped, and your success sets the ceiling. Listed pay ranges are based on average annual earnings in the role with commission included.

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